How it works
Everything you can do, start to finish
You’ve got two ways in. Ring someone in four taps, or post the job and let the whole trade come to you. You’ll probably use both.
Route one
Ring someone in four taps
Open, tap the trade, tap the tradie, tap Call. It’s the first thing you meet, because it’s the thing you’ll want at 7am.
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1
Open the app
You land straight on the twelve trades. No search box, nothing to fill in. Your first launch adds one step: sign in, and tell us your name and suburb.
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2
Tap the trade
Everyone whose coverage area reaches your suburb, with reply times, jobs completed, and who’s free now. Tradies who list it as a second trade appear too, marked as such.
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3
Tap the tradie
Their shield, their work, their hours, their coverage. Exactly two actions on it: Call and Message. No booking form, no request button.
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4
Call or text them
The call runs through Taskovery, so neither of you ever sees the other’s number. Message instead and it opens a conversation.
Rather have them come to you?
Post the job and it reaches the whole trade at once. They write back, you read the intros, you pick.
Two routes
A conversation, or a job. You pick which.
Ringing a tradie is a conversation: instant, direct, ideal when you know what you need.
A job starts the other way: post it, intros come back, you choose. That route gives you people to compare and a review at the end.
Either way you decide. No approval step, nothing pending, nobody waiting on a reply.
What you can do
- Browse a trade and ring or message anyone in it, in four taps
- Post a job to a whole trade in your area
- Read every intro that comes back, and the profile behind it
- Save tradies you’d use again
What you never have to deal with
- Waiting on approval. You do the choosing
- Handing over your phone number. Calls run through Taskovery
- Quote forms and bidding rounds. One price, from the person you chose
- Handing your money to a platform. You pay your tradie directly and Taskovery is never in the payment at all
Route two
Post it once and let them come to you
Four things to fill in, and only three are compulsory. Then every tradie in that trade who covers you sees it.
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1
Pick a trade
One of the twelve. Unsure whether a dripping tap is a plumber or an appliance job? Pick the closer one. Plenty of tradies carry a second trade, so it reaches them anyway.
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2
Say what needs doing
A title and a few lines. The more specific you are, the more useful the intros: “the mixer in the main bathroom is stiff and drips, I’ve already bought a standard Methven replacement” gets a far better answer than “tap broken”. Photos help, and they’re optional.
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3
Your suburb
Providers see your suburb and roughly how far away you are. Your street address is only shared once you’ve picked someone.
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4
Ask for a rough price, if you want one
Off by default. Tick it and every intro comes back with a ballpark alongside it. Leave it off and you’ll get intros without numbers, which is usually the more honest answer for anything a tradie needs to see first.
Then it reaches them
To every provider in that trade whose coverage area reaches your suburb, all at once rather than one at a time. A sparky in Henderson might cover 35 km; a gardener in Papatoetoe might cover 22. Whoever reaches you, sees it.
Route two, continued
They come back to you
You don’t get a stack of quotes to decode. You get who they are, how they’d approach your job, and when they could start.
Behind every intro is a full profile: trades, coverage, jobs completed, reply time, gallery, hours, and whether they carry the shield. You can message them a question without committing to anything.
If you asked for a rough price
Each intro carries a ballpark, labelled an estimate everywhere it appears. It tells you roughly what league you’re in.
If you didn’t
You get intros without numbers, and the third priority becomes Soonest available. The price arrives after you’ve chosen someone and they’ve looked at the job.
Every intro is written just for you
Intros are private to the customer who posted the job. That’s a database rule, not an app setting, and it’s what lets someone write “$220, and here’s exactly what that includes” instead of shaving a number to beat the last one.
Route two, continued
Tell us what matters and you get a different list
Choosing one changes what you see, and it changes what tradies write to you.
It orders your intros
Pick Best work and reputation and completed jobs lead. Pick Best price and the ballparks lead. Balanced weights nothing hard in either direction.
And tradies know what to lead with
The provider sees what you chose before they write. Someone answering a “Best work” job talks about method and materials; someone answering “Soonest available” leads with when they can be there.
After you’ve chosen
Your job, in three states you can both see
A job starts life the moment you choose someone, and moves through three plain states you can both see.
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1
Connected
The job exists, a conversation opens, and your address is shared with them. Timing and access get worked out here. When they’ve seen enough, they send a price and what it covers. Accept it and they invoice you directly.
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2
In progress
Work has started. Both of you see the same status, so nobody has to ask whether it’s still happening.
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3
Completed
The state that unlocks a review, which is why reviews here can only ever come from a job that actually happened.
Plans change. Either side can cancel with no fee and no penalty from us. Anything you have already settled with your tradie is between the two of you, and your Consumer Guarantees Act rights apply either way.
After the work
You can trust what you read
Every review comes from a job that reached Completed. Everything on a profile is real work, done for someone real.
Once a review is written, it doesn’t publish immediately. It goes live about 12 hours later, and the delay is deliberate.
Why you wait half a day
Everyone writes freely. A review isn’t a live conversation to be answered in the moment. It’s a considered account of a job.
Every review goes up on its own merits, written about the work rather than about another review. It costs an honest reviewer half a day.
The cooling period is enforced on the server, not in the app.
Tradies get a public right of reply on every review. It shows you how someone handles the day that didn’t go to plan.
Two apps
The same job, whichever side you’re on
If you need something done
Five tabs: Find (the trades, and the post button), My jobs, Messages, Saved, Profile.
- Browse a trade and ring anyone in it, four taps from opening
- Post a job, read intros, pick someone
- Review a job once it’s completed
If you’re on the tools
Five tabs: Work, Trade room, Messages, Insights, Profile.
- Take calls off your profile without handing out your number
- See jobs nearby in your trades, introduce yourself
- Ask the trade anything in the Trade room
- See your funnel in Insights