Trust & safety
You stay in control of all of it
You’re about to let someone into your house. Here’s exactly what we check for you, what we keep private, and what you can do if it goes wrong.
Four checks, and you see the ones they haven’t done
Two are required before a tradie can apply for your job. Which two depends on what they are.
Company
Identity + NZBN
Sole trader
Identity + proof of address
A company has a public register to check against. A sole trader does not, so an address stands in for it.
-
Identity Everyone
Government photo ID, matched to the person running the profile.
Says nothing about their work.
-
Business Companies
An NZBN registered to the trading name, printed on their profile so you can look it up.
Not a promise of good work.
-
Proof of address Sole traders
A statement or bill from the last three months, in the same name as their ID.
Never published. You are never shown where anyone lives.
-
Trade licence Optional
A current licence on the EWRB, PGDB or LBP register. The number is printed too.
Licenses the person, not the job. It goes grey the day it lapses.
On a profile
Verification
Sole trader · no NZBN · EWRB 123456
Unearned badges are drawn too, as the empty setting waiting for them.
In some trades, a missing licence is a finding
Electrical and plumbing cannot legally be done unlicensed. In those trades we flag the gap in amber rather than leave it as an empty space you might read as nothing.
Lapsed, and never provided.
What we don’t check
Documents and public registers, at a point in time. Nobody here has seen this tradie’s work or judged whether they are any good at it. That is what the rating and the reviews are for, and neither can be hidden.
If something doesn’t check out, the badge simply isn’t there. We don’t publish the failure.
A lapsed licence goes grey on its own
The badge stops counting the moment the date passes, without anyone having to notice. A badge you can see is current today.
Your number never reaches them
Ring a tradie and the call runs through us. They never see your number, so you never get a cold call about a job you didn’t go ahead with.
Not on the profile, not during the call, not in any record afterwards.
- Blocking is complete. One tap closes calls, messages and any new job at once.
- Your address is separate, and later. Only shared once you’ve picked someone.
- Browsing stays private. You decide when to get in touch.
Your number stays yours to give
We never pass it on. Swap numbers later if you want to. That’s your call.
The price they quote is the price you pay
Nothing added, nothing deducted, and Taskovery is not in the payment at all. Your tradie invoices you and you settle it with them, the same as anyone you found yourself.
-
They name a price
Once they’ve seen your job. One figure, and what it covers, in writing.
-
You accept it, or you don’t
Nothing is owed until you accept. The figure is recorded here, so there is an answer if it is ever argued about.
-
They invoice you
Your tradie bills you directly. Their invoice, their terms, their bank account.
-
We take no part of it
No commission, no fee, nothing added. We are paid by partners for their plan, and that is the same amount whatever they bill you.
What this gets you, and what it does not
Taskovery has no account your money passes through. There is nothing here for us to freeze, lose or fall over with, nothing added to your tradie’s price, and no cut taken out of it.
We cannot reverse or refund a payment. We are not in it, so we have no power over it. That is a real limit, and you should know it before you accept a price.
What you keep: your Consumer Guarantees Act rights, the checks on their profile, the recorded figure, and the ability to report them and leave a review. Tell us if you get nowhere. Their account and their reviews are the part we control.
Why we stopped holding it
We used to. Your payment sat with Stripe until you confirmed the work, so we could take a 10% commission as it passed.
There is no commission now, so there is nothing to collect and no reason to sit in the middle of someone else’s payment. Holding other people’s money is a regulated activity here, and we would rather be plainly outside it.
We never charge you a cent
No fee, no add-on, no service charge, no insurance product. The price your tradie quoted is what you pay them. Our numbers are published too.
Something not right? Tell us
Take it up with your tradie first. If you get nowhere, tell us. We can’t claw back a payment we were never in, but we can act on their account and their reviews.
Taskovery charges you nothing, and never will
Not a booking fee, not a service charge, not a percentage. Tradies pay a flat monthly amount that has nothing to do with what they bill you.
Two things that protect you
We only ever ask you for money inside the app, against a job, at a price you already accepted. Nobody from Taskovery will ring, text or email asking for a payment, a deposit, or your card to “verify your account”. If that happens, it isn’t us. Tell us at help@trustlane.co.nz.
And your rights under the Consumer Guarantees Act still apply however you paid. What we do sits on top of them, it doesn’t replace them.
When you’re looking at a paid result
Some tradies pay to appear first. You get told which ones, and you get two ways of looking that nobody can buy.
A bought week of placement lifts a tradie in Best match and marks them Promoted. Nothing else differs, and a monthly plan buys no position at all. You can’t buy a green shield and you can’t buy a star.
- Every promoted card says so, on the card, not in a footnote.
- Closest is genuinely closest. No placement at all. Nearest first, in order.
- Top rated is genuinely top rated. Also untouched. The best rated first, whatever anyone pays.
- Intros are ordered by what you asked for. Your setting, on your post.
Every review you read came from a real job
Nobody can post one without having actually hired that tradie and seen the job through to Completed.
- One job, one review. Every star on a profile traces back to a job that actually happened.
- Everyone writes freely. Reviews publish about half a day later, so each goes up on its own merits.
- Ratings are calculated, not claimed. Worked out on our side from real jobs.
- A public right of reply. Providers can answer any review once it’s up.
What you can do if something goes wrong
All of it is one tap away, and you never have to explain yourself.
Tell us, in your own words
Flag anything right from the item itself, in your own words. No category to squeeze it into. A person reads every one.
Block them, instantly
One tap, immediate and mutual. Messages, posts and any new job, all closed. You never have to explain it.
Talk to a person
Email help@trustlane.co.nz. In an emergency, always ring 111 first.
You’re covered by more than us
Hire a licensed tradie and you also get the national bodies behind you: the PGDB for plumbing, gasfitting and drainlaying, the EWRB for electrical work, MBIE’s Licensed Building Practitioner scheme, and Consumer Protection NZ for your Consumer Guarantees Act rights.
Everything we know about you
It’s a short list, and this is all of it.
What we hold
- Your name, phone number and suburb
- Your job posts and the messages you send in the app
- Your street address, shared only once you’ve chosen someone
- For providers: business details, trades, coverage area, and verification documents
- The price on each job and where the money got to, visible only to the two of you
- Enough activity to build the Insights funnel. De-duplicated, never sold
Things you never have to hand over
- Card details to a tradie. You pay Taskovery, and a processor will hold the card, not us and not them
- Your phone number to the other side. Calls run through us
- Your bank details. Money comes back the way you paid it
- Live location. A suburb and a radius is all it takes
- Your contacts, your photo library, or anything from your other apps
- Anything for advertising. There are no ads in either app
Anything you’d like to ask?
Ask us directly. We’re happy to walk you through any of it.