Privacy policy

Who we are

Taskovery is a New Zealand service that introduces people to tradespeople, nationwide. We run the Taskovery app, the Taskovery Partner app, and this website. Taskovery is the trading name of Trustlane Limited, the company behind it. You will see both names, and they are the same organisation.

Trustlane Limited is the “agency” responsible for your personal information under the Privacy Act 2020. We have a privacy officer, as the Act requires. Reach them by emailing help@trustlane.co.nz with Privacy in the subject line. We answer during New Zealand business hours.

If you need our company number, New Zealand Business Number, or a registered office address for a formal notice, email help@trustlane.co.nz and we will give them to you.

What we collect

Only what the service actually needs to work. Each item below says what it is and where it comes from.

If you are hiring someone

Your name and email address

You give us these when you first sign in. The email address is how we sign you in and how we contact you.

Your suburb

You choose it from a list. We use it to work out who covers your area. We do not track your device location.

Your street address

Only once you have chosen a tradie, and only shared with that tradie. Before that, nobody has it.

Your phone number, if you give us one

Optional. In the apps, calls run through Taskovery so the tradie never sees your number and you never see theirs.

Jobs you post and messages you send

The job description, any photos you attach, and the conversation with the tradie you chose.

Reviews you write

Your rating and words, published against the tradie’s profile roughly half a day after you write them.

Payment records

The amount a tradie quoted and whether you accepted it. We never see your card or bank details, because you do not give them to us. You pay your tradie directly and Taskovery is not in that payment, so there is nothing for us to process and nothing for us to store.

If you are a tradie

Everything above, plus your business details

Trading name, trades you do, where you work from, how far you travel, your working hours, and anything you write on your own profile.

Which you are: a company or a sole trader

You tell us at sign-up. It decides which checks you have to pass, and it is shown on your profile because a customer can reasonably want to know whether they are hiring a company or a person.

Verification documents

A government photo ID, and depending on which you are, your business or trade licence documents. We check them and we do not publish them.

Proof of address, if you are a sole trader

A statement, letter or bill from the last three months showing your name and an address. We use it to confirm the name matches your ID and that there is an address in New Zealand where a formal notice could be served. We never publish it, and your address is never shown to anyone on Taskovery. A customer sees only that the check passed. This is the most personal thing we ask any partner for, which is why it is asked of sole traders only, where there is no company register to check instead.

Public register numbers

Your NZBN, and your EWRB, PGDB or LBP licence number. These are public records by definition, and we print them on your profile on purpose so a customer can look you up rather than taking our word for it.

How your profile performs

How often you appeared in a list, how often someone opened your profile, and how quickly you reply. This is what the Insights screen is built from.

Everyone

Sign-in records

When you signed in and from roughly where, so we can spot someone else trying to get into your account.

What your browser stores

Whether you chose the light or dark theme, and the token that keeps you signed in. Both live in your own browser and neither is used to track you. We do not run advertising or third-party analytics trackers on this site.

A job you started but have not posted

If you begin describing a job on our home page before you have an account, what you typed is kept in your own browser only so it is still there after you sign up. It is the job title, the trade and the suburb, and nothing else: not your name, not your email address, not your street address. It is never sent to us. There is no draft of yours on our servers, and if you close the tab and never come back, nobody ever sees it. It is deleted the moment you post the job, and it expires by itself after a day. Clearing your browser data removes it too.

Fonts and page assets

Everything this site needs to draw a page, including the typeface, is served from our own address. Loading a font from someone else’s server would send them your IP address on every page you open, before you had agreed to anything, so we don’t. Opening a page here contacts nobody but us.

Error reports

If something breaks, we record what broke and where, so we can fix it.

Why we collect it

Under the Privacy Act we can only collect personal information for a lawful purpose connected with what we do, and only if we actually need it. Ours are:

• To introduce you to someone. Matching a job to the tradies who cover your area is the whole product.
• To let the two of you talk without either of you handing over a phone number.
• To check that a tradie is who they say they are, that a business they claim is registered, that an address they give is current, and that a licence they claim is real. What we require depends on whether they signed up as a company or a sole trader.
• To record the price you and your tradie agreed, so there is a dated figure if it is ever disputed. We do not process the payment itself.
• To keep the place honest. Reviews tied to real completed jobs, and the ability to act on a report.
• To keep your account secure, and to answer you when you contact support.
• To meet our legal obligations, including tax and record-keeping.

We do not sell your personal information. We do not share it with advertisers. We do not build a profile of you for anyone else’s benefit.

Who sees it

The other person on the job

A tradie sees your name, your suburb, what you wrote in the job, and your messages. Your street address only after you have chosen them. Your email address and phone number are never handed over by us.

You see a tradie’s business name, their profile, their badges, their register numbers, their rating and their reviews.

Anyone at all

A tradie’s profile is public: their trading name, trades, area, badges, register numbers, rating and reviews. Your reviews are public too, shown against the tradie rather than under your full name.

Our suppliers

We use a small number of providers to run the service, and they only ever act on our instructions:

• Supabase holds the database and runs sign-in.
• Vercel serves this website.
• An email provider sends your sign-in codes and notifications.
• Stripe bills tradies for their monthly plan. If you are hiring, Stripe receives nothing about you, because you never pay through us.

Everyone else

We will disclose personal information outside the above only where the Privacy Act allows it: with your authorisation, where it is necessary to prevent a serious threat to someone’s life, health or safety, to enforce our terms, or where we are required by law, a court order, or a lawful request from a New Zealand agency.

Where it is held

Our suppliers are overseas companies, so your information is stored on servers outside New Zealand.

Our database is in Singapore. It runs on Supabase, on Amazon Web Services infrastructure in the ap-southeast-1 region. That is where your account, your jobs, your messages and your reviews actually sit. Our other suppliers hold their own slices elsewhere: Vercel serves this website from wherever is nearest to you, and Stripe holds tradies' plan billing details under its own arrangements.

Information privacy principle 12 says we may only send your information overseas where the receiving person is required to protect it with safeguards comparable to the Privacy Act. We rely on our providers’ contractual data protection commitments for that. They hold your information to run the service for us and are not permitted to use it for their own purposes.

If you would rather your information were held in New Zealand, we would rather tell you plainly that it is not than bury it. Ask us at help@trustlane.co.nz if you want to know more about a particular supplier, and we will tell you.

Your information is encrypted in transit. Access to it inside the database is restricted per account by row-level security, which means one signed-in person cannot read another’s messages, jobs or payments even if they go looking.

How long we keep it

• Your account: while it is open, and then deleted when you ask us to close it.
• Jobs and messages: while your account is open. They are part of the record of a job that actually happened.
• Reviews: they stay up after an account closes, without your name attached, because a tradie’s rating would otherwise be rewritable by deleting accounts.
• Verification documents, including proof of address: kept while the badge is current, and then only as long as we need them to show a check was properly done. They are never published, and the document itself is never shown to a customer, only the result.
• Agreed prices and our invoices: seven years, which is what New Zealand tax law requires.
• Sign-in and error records: about twelve months.

When we no longer need something for a lawful purpose, we delete it.

Your rights

The Privacy Act gives you two rights over your information that we take seriously.

Getting a copy

You can ask what we hold about you and get a copy of it. Email help@trustlane.co.nz from the address on your account. We will answer within 20 working days, which is the maximum the Act allows. It is free.

There are limited situations where we can withhold something, mostly where releasing it would disclose someone else’s personal information. If we withhold anything we will tell you which part and why.

Getting it corrected

If something we hold about you is wrong, tell us and we will correct it. Most of it you can edit yourself in the app. If we disagree that it is wrong, you can ask us to attach your statement to it, and we will.

Closing your account

From Profile → Settings in the app, or email help@trustlane.co.nz from the address on your account. See the retention list above for the few things that outlive an account and why.

If you are unhappy with us

Tell us first, at help@trustlane.co.nz. We would rather fix it than have you chase us.

If we do not sort it out to your satisfaction, you can complain to the Office of the Privacy Commissioner, which is free and independent of us:

• Online at privacy.org.nz
• By phone on 0800 803 909
• By email to enquiries@privacy.org.nz

You do not need our permission, and you do not have to come to us first.

If something goes wrong at our end

If there is a privacy breach that is likely to cause you serious harm, the Privacy Act requires us to notify both you and the Privacy Commissioner as soon as practicable. We will tell you what happened, what was involved, and what to do about it.

Age

Taskovery is for people aged 18 and over. We do not knowingly collect information from children. If you believe a child has given us information, email help@trustlane.co.nz and we will delete it.

Changes to this policy

If we change it we will update the date at the top of this page. If a change materially affects what we do with information we already hold about you, we will tell you directly rather than quietly editing the page.